RBR Originals - Return Policy
Thank you for choosing RBR Originals. We want to ensure that you are completely satisfied with your purchase. Please carefully read our Return Policy to understand your rights and responsibilities regarding returns.
Return Eligibility:
We accept returns for items purchased directly from the RBR Originals online store within 1 day from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return:
To initiate a return, please follow these steps:
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Log in to your RBR Originals account on our website.
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Navigate to the "Order History" section.
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Select the order containing the item(s) you wish to return.
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Follow the provided instructions to request a return.
Alternatively, if you checked out as a guest, please contact our customer support to initiate the return process.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
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If rejected, we will provide a detailed explanation of the reason, and the item will be shipped back to you.
Exchanges:
If you need to exchange an item for a different size or color, please follow the return process, and then place a new order for the desired item on our website.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
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Personalized or customized items
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will assist you in resolving the issue promptly.
Contact Information:
For any questions or concerns related to returns, please contact our customer support team. By making a purchase from RBR Originals, you agree to comply with and be bound by our Return Policy.
Thank you for choosing RBR Originals.